What is the cancellation policy?

Tioga Wilds makes arrangements for staff, equipment, and resources to be available once a reservation is made. We are unable to offer full refunds for late cancellations, late arrivals, or no-shows. Please make sure your plans are set before reserving. Please arrive at least 15 minutes early for check-in.

Tioga Wilds operates rain or shine

• Customers with 24 hour or more notice of cancellation will receive a refund. Refunds will be issued for the item prices and taxes. Refunds will not be issued for booking fees.
• Customers with less than 24 hour notice of cancellation will not receive a refund.
• Changes and/or re-bookings may be charged additional booking fees.
• No-shows will be charged the full rental price including taxes and fees.
• Late arrivals may be considered a no-show.
• Late returns will be charged the full day rental price. Late returns are returns made after the agreed upon check-in return time.
• The only way to cancel an appointment is to contact us by phone (570) 707-6010.
• Tioga Wilds reserves the right to cancel any event or reservation due to weather or any other unforeseen circumstance.

What are the requirements to rent an Ebike?

The rider must know how to ride a pedal bike, be at least 16 years of age, and have a valid state ID or driver’s permit. If a rider is under the age of 18, a legal guardian must be present to sign the waiver.

Photo ID and credit card are required for Ebike rentals.

Where do we pick up the bikes?

The pickup location is 5426 Route 6 Wellsboro, PA. Upon arrival, head to the retail shop to complete the check-in process. Please make sure to have your driver’s license available for scanning. Once checked-in, one of our friendly and knowledgeable bikehands will explain how the bike operates, make any necessary adjustments, and answer any questions you may have.

Can we access The Pine Creek Rail Trail on our Ebikes directly from the store location?

Yes! The Ansonia/Marsh Creek access point is easily accessible by bike directly from our rental location where customers can enjoy free parking.

Do you have trail maps available?

Yes. All riders will receive a complimentary map of the Pine Creek Rail Trail sponsored through our membership with Visit Potter-Tioga PA.

What time should we arrive for our reservation?

Please arrive at least 15 minutes before your scheduled check-in time. This extra time allows for one of our friendly and knowledgeable bikehands to explain how the ebikes operate, make any requested adjustments, or answer any questions you might have. This time also allows for riders to grab a snack, fill water bottles, or gather any personal items they may want to bring on their trip.
Bikehands are more than willing to capture photos of our Rad Riders, so please don’t hesitate to ask. It’s a memorable experience and we encourage you to capture the moment.

When do we return the bikes?

Bikes are due back in the designated drop-off zone at the agreed upon check-in return time. The drop off location is the same as the pickup location, 5426 Rte 6 Wellsboro, PA. Late returns may be charged the full day rental price for all rented equipment. Late is any time after the agreed upon check-in return time. Please remember to return the helmet and bike locks as well. If a helmet or bike lock is not returned or is severely damaged, a replacement fee may be charged.

Is a helmet and bike lock included?

Yes. Helmets are included for all riders and each ebike is equipped with a bike lock. These are available to you at no extra charge, though we do charge a replacement fee if a helmet or bike lock is not returned or is severely damaged.

Are Helmets Required?

Yes, All Rad Riders are required to wear helmets. You are more than welcome to bring your own.

How many miles can an ebike go with a fully charged battery?

The battery gives most of our ebikes a range of between 25-45 miles on a single charge depending on riding characteristics: how much pedal assist and throttle is used, amount of weight carried, terrain, and hills. You can increase your range by sticking to a low level of pedal assist (0-2) and minimizing throttle usage.

However, riders need to remember that these are bicycles, and a level of effort will be required in order to preserve your battery. While it’s tempting to use the twist throttle, this feature should be used sparingly, as it drains the battery much faster than any level of pedal assist. If you want to use the throttle, then we recommend using it for initial acceleration from a dead stop. Otherwise, we recommend mainly using the pedal assist and gear shifter to optimize the balance between your effort and battery life.

Does pedaling charge the battery?

No, the battery need to be plugged into a power outlet to be powered.

What class are the Ebikes?

All Ebikes available for rent are Class 2. Class 2 Ebikes are equipped with an electric throttle that allows the user to operate the bike without pedaling. Class 2 Ebikes are permitted on DCNR lands, but using the electric motor exclusively to move an e-bike
without pedaling is prohibited on non-motorized trails. For more information on the internal policy for the use of electric bicycles on state park and forest lands, visit the Department of Conservation and Natural Resources.

Can we put the Ebikes in our vehicle?

No. We currently only providing Ebikes for self-guided tours of the Pine Creek Rail which is easily accessible and in close proximity to our rental shop.

Are extra batteries available for rent?

No

What form of payment is accepted?

Credit Cards are the only form of payment accepted to book or rent an ebike. We accept all major credit cards. Cash or check will not be accepted. We do accept cash and credit card payments in our retail shop for merchandise and other goods.

What if I get a flat tire?

All of our bikes include puncture resistant tires. These tires will allow the customer the ability to ride the bike and be able to return to the bike to the store. If you happen to get a flat tire during your rental, contact us at the phone number listed on the map we provide and we’ll take care of it. If we have other bikes available, we may have you switch for another.  

What if it rains on the day of rental?

We suggest you monitor the weather forecast leading up to your rental. You can cancel any time before the 24 hour cut off window. If there is an extreme storm on the day of your rental, Tioga Wilds may issued a refund or credit to use the bike at a later date.

What if I damage the bike?

As part of our waiver, renters agree to pay for all damages incurred during their rental.

Do you sell ebikes?

No, we do not sell Rad Power eBikes. If you are interested in purchasing a Rad Power bike, we suggest looking into our referral program.