What is the cancellation policy?

Tioga Wilds remains open in all weather conditions and does not offer refunds for late cancellations, late arrivals, or no-shows. Ensure your plans are set before making a reservation. Keep an eye on the weather forecast as your rental date approaches. You can change or cancel your reservation at any point before the 24-hour deadline.

• Cancellations
  • Customers who provide a cancellation notice of 24 hours or more will be refunded for the item prices and taxes.
  • If a reservation is rescheduled within the current season, there’s no booking fee; however, if it’s canceled without rescheduling, a 10% booking fee based on the total rental costs will apply.  
  • Customers who cancel with less than 24 hours’ notice will incur the full rental charge, including taxes and fees.
• No-shows
  • Those who do not show up will incur the full rental fee, inclusive of taxes, charges, and fees.
• Late arrivals
  • Arriving after the scheduled check-in time may result in being classified as a no-show.
• Late returns
  • Late returns, defined as those submitted after the scheduled return time, may incur a fee of up to $80 per bike.
• To cancel or reschedule an appointment, please reach out to us at (570) 707-6010.
• Tioga Wilds retains the authority to cancel any event or reservation in the event of inclement weather or other unexpected situations.

What are your season hours?

Spring 2025 (April 3rd – May 2nd)
Monday – Friday: By Appointment Only
Saturday – Sunday: 8:30am – 6:00pm Walk-Ins Welcome

Summer 2025 (May 3rd – Sept 7th)
Open 7 Days A Week, 8:30am – 6:00pm

Fall 2025 (Sept 8th thru Oct 26th)
Open 7 Days A Week, 8:30am – 6:00pm

What are the requirements to rent an Ebike?

The rider needs to be at least 16 years old, possess a valid state ID or driver’s permit, and know how to ride a pedal bike. A legal guardian must be present to sign the waiver for any rider under 18.

To rent an ebike, you’ll need to present a photo ID and a credit card.

What types of payment do you accept?

The only accepted payment method for booking and renting an e-bike is credit cards, though we welcome cash and card payments for merchandise and other goods in our retail shop.

Are helmets and bike lock included?

All riders receive complimentary helmets and bike locks with their ebikes, although a replacement fee applies for any non-returned or severely damaged items.

Is it mandatory to wear helmets?

Absolutely, all wild riders must wear helmets, and you’re encouraged to bring your own.

Can we ride our ebikes directly from the store to the Pine Creek Rail Trail?

We are just half a mile from the Ansonia access area, offering customers convenient free parking.

How many miles can an ebike go with a fully charged battery?

Our ebikes typically offer a range of 25-40 miles per charge, influenced by factors like pedal assist, throttle use, rider weight, terrain, and hills. To extend your range, use a low pedal assist level (0-2) and limit throttle use.

Riders should keep in mind that these are bicycles, so to conserve battery life, it’s important to pedal instead of relying too much on the twist throttle, which drains the battery quicker than pedal assist.

For the best experience, we suggest utilizing the throttle for initial acceleration from a complete stop and primarily relying on pedal assist and the gear shifter to strike a balance between your effort and battery life.

Does pedaling charge the battery?

The battery must be connected to a power outlet in order to charge.

Can I rent extra batteries?

Unfortunately, extra batteries are not available for rent.

What if the battery dies?

When the battery runs out, the ebikes can still be pedaled, though it’s more challenging than riding a conventional bike. To avoid a dead battery on the trail, we suggest modifying your riding approach or heading back as soon as the first member of your group has used half of their battery. Every ebike has a control pad that displays the battery level, so riders can gauge the battery level at all times.

There will be a $35 fee for delivering a fully charged battery along the trail.

What should I do if I end up with a flat tire?

All of our bikes include puncture resistant tires. If you do happen to get a flat tire during your rental, contact us at the phone number provided on the map and we’ll take care of it. If we have other bikes available, we may have you switch for another.  

Where can we collect the bikes?

The pickup location is at the retail shop, 5426 Route 6, Wellsboro, PA; please proceed there for check-in and have your driver’s license ready for scanning.

What time should we arrive for our reservation?

We kindly ask that you arrive 30 minutes prior to your check-in to give our helpful bikehands a chance to go over how the ebikes work, make any necessary equipment adjustments, and address any questions you may have.

Now is an excellent opportunity to grab a snack, refill your water bottles, or collect any personal items you’d like to take, and feel free to ask our Bikehands to snap some photos of our Wild Riders!

Do you have trail maps on hand?

All riders will be provided with a free map of the Pine Creek Rail Trail, thanks to our partnership with Visit Potter-Tioga PA.

When do we return the bikes?

Please return bikes, helmets, and locks to the drop-off location at 5426 Route 6 Wellsboro, PA, by the agreed time to avoid late fees and potential replacement charges for any missing or damaged items.

Which class do the ebikes belong to?

All rental ebikes are Class 2, featuring an electric throttle that enables riders to operate them without pedaling. Class 2 E-bikes are allowed on DCNR lands, but exclusively using the electric motor without pedaling is not allowed on non-motorized trails. For details about the internal policy on electric bicycle usage in state parks and forests, please check the Department of Conservation and Natural Resources website.

What are the dimensions of the front basket?

Dimensions: 10.6″L x 13.7″ W x 5.5″H
Front basket payload: payload: 22 lbs

Feel free to bring your own travel bag and cooler.

Can we load the ebikes into our vehicle?

Unfortunately, you can’t load the ebike into your vehicle, but we’re conveniently close to the PA Grand Canyon/Colton Point State Park and the Pine Creek Rail.

What happens if I accidentally damage the bike?

Renters consent to cover any damages that occur during their rental as outlined in our waiver.

Do you sell ebikes?

We don’t sell Rad Power ebikes, but we recommend inquiring about our referral program if you’re interested in purchasing one.

If, in the unlikely event you may happen to need assistance, just call us and we’ll take care of it. If we have other bikes in stock, we might ask you to switch to a different one.