Privacy Policy

Effective Date: March 13, 2026
Business Name: Tioga Wilds Rentals, operated by Pine Creek Wilds Co.
Website: https://tiogawilds.com
Contact Email: ebikes@tiogawilds.com

Tioga Wilds respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, submit a contact form, make a reservation, sign a waiver, join our email list, or otherwise interact with us online or in person.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Information you provide directly

Name
Email address
Phone number
Billing address
Reservation details
Waiver information
Messages you send through our contact forms or email
Information you provide when requesting support or making an inquiry

Information collected during reservations or payments

When you make a booking or payment, we or our service providers may collect information needed to process the transaction, such as:

Customer name
Contact information
Reservation details
Payment-related information
Transaction history

Important: Tioga Wilds does not store full payment card numbers on its website. Payments are processed by third-party payment processors.

Information collected automatically

When you visit our website, certain information may be collected automatically, such as:

IP address
Browser type
Device type
Pages visited
Date and time of visits
Referring website
General usage and analytics information

This information may be collected through cookies, pixels, analytics tools, server logs, or similar technologies.

2. How We Use Your Information

We may use your information to:

Process reservations and payments
Provide customer service and respond to questions
Send booking confirmations, updates, and service-related communications
Maintain waivers, safety documentation, and business records
Improve our website, marketing, and customer experience
Detect fraud, misuse, or security issues
Comply with legal obligations
Send promotional emails or updates if you have opted in or if permitted by law

We do not sell your personal information.

We may share information with trusted third parties when reasonably necessary to operate our business, including:

Payment processors and financial service providers
Reservation and rental management platforms
Website hosting providers and technology vendors
Email and communication platforms
Analytics or advertising providers
Professional advisors such as accountants, attorneys, or insurers
Government authorities or law enforcement when required by law or to protect our rights

These third parties may process information on our behalf or for their own limited purposes related to the services they provide.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Keep the website functioning properly
Understand website traffic and visitor behavior
Improve site performance and user experience
Support marketing or advertising efforts

You can usually control cookies through your browser settings. Disabling cookies may affect how parts of the website function.

5. Third-Party Services and Links

Our website may link to or integrate with third-party tools and services, such as payment processors, booking systems, maps, social media platforms, embedded content, or analytics providers.

We are not responsible for the privacy practices of third-party websites or services. We encourage you to review their privacy policies before providing information.

6. Data Retention

We retain personal information for as long as reasonably necessary to:

Provide services and maintain reservations
Keep business and financial records
Meet legal, tax, insurance, and safety obligations
Resolve disputes and enforce agreements

Retention periods may vary depending on the type of information and applicable legal or operational requirements.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, transmission method, or storage system is completely secure, and we cannot guarantee absolute security.

8. Your Choices

Depending on how you interact with us, you may be able to:

Request access to or correction of your personal information
Ask us to update or delete certain information, subject to legal or operational requirements
Opt out of marketing emails by using the unsubscribe link or contacting us
Adjust your browser settings to manage cookies

To make a privacy-related request, contact us using the information below.

9. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information online from children under 13 without appropriate authorization. If you believe a child has provided personal information to us, please contact us so we can review and address the issue.

10. State Privacy Rights

Depending on your state of residence, you may have certain privacy rights under applicable law, such as the right to request access to, correction of, or deletion of certain personal information.

If you would like to make a privacy request, contact us using the contact information below. We may need to verify your identity before responding.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the Effective Date above.

12. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact:

Tioga Wilds
Email: ebikes@tiogawilds.com
Website: https://tiogawilds.com/home/contact/

Tioga Wilds Privacy Policy